Do you like Hyundai-Forums.com? Link to us and help spread the word about our forum. Thanks!
 Factory Tsb-azera Shocks Replacement |
|
|
|
|
 Sep 17 2007, 09:23 AM
|
Senior
Group: Members
Posts: 311
Joined: 10-August 07
Member No.: 33,753
Status: 
Location: Texas, U S
Drives: 2007 Hyundai Azera Limited/Ultimate, 2008 Mitsubishi Eclipse GT, 2003 Honda Accord, 1999 Mitsubishi Diamante
|
QUOTE(donrw @ Sep 16 2007, 11:07 PM) campoly
Thanks for your humorous account at the zoo.
please keep us informed as to the shock part no. to be installed whether it is L040 or L041
Also, when you have the shocks replaced, please quiz them as to what it is about the shocks that is causing this" knocking sound" per the TSB on some Azeras. I sense that Hyundai is holding back specific info and keeping this issue vague to keep the warranty costs down as exemplified by "SOME AZERAS". My feeling is , that within the build window of DEC. 5,05 to FEB. 26,07, every Azera has front shocks causing a knocking sound as in a design issue. Many owners don't preceive the noise and many others are not bothered by it, the remaining 13 owners in the country are voicing their displeasure on this topic in this forum and edmunds :)
[right][snapback]108660[/snapback][/right]
I'll try to get as much info from them as I can and report back. I wonder just how many complaints it took for them to issue the TSB. BTW, the service personnel that I'm dealing with has evolved from Chimpanzee to Hominid (perhaps even Homo erectus status.) The evolution supposes higher intelligence since they rescinded their earlier denial for the shock replacement after I brought the TSB to their attention. Hopefully, after the install and if all goes well, they can achieve full Homo Sapien status. :grin:
|
|
|
|
|
|
|
|
Sep 17 2007, 12:46 PM
|
Senior
Group: Members
Posts: 311
Joined: 10-August 07
Member No.: 33,753
Status:
Location: Texas, U S
Drives: 2007 Hyundai Azera Limited/Ultimate, 2008 Mitsubishi Eclipse GT, 2003 Honda Accord, 1999 Mitsubishi Diamante
|
QUOTE(flyfish1955 @ Sep 17 2007, 10:41 AM) Now I need some help. Prior to the latest TSB on the strut replacement I convinced my dealer to replace my front struts. The parts were ordered, (54611-3L041), arrived and I scheduled an appointment for today Mon at 10:00. Over the past two days I have been reading on the forum that the TSB incorrectly lists the correct parts. When I got to the dealer I mentioned the possible error. They printed the TSB and they couldn't figure out whether or not it was incorrect. I've rescheduled for a week from today. They are ordering new struts ending with 40, which the TSB calls for, rather than 41. My problem: Which part number is correct and should be used for replacement? If anyone knows for sure which is correct I'd appreciate it. Thanks.
[right][snapback]108740[/snapback][/right]
If anyone should know it should be the dealer. It seems to me that a simple phone call by the dealer to someone-somewhere would could clear this up. My service rep and I went through the same thing a few days ago (my appointment is on Friday). He said that he had noticed the backward numbers on the TSB also and that he would "look" into it. :unsure: Given my lack of confidence in these guys, I'm going to call him back tomorrow and bug him until I get a clear answer.
|
|
|
|
|
|
|
|
Sep 17 2007, 04:17 PM
|
Senior
Group: Members
Posts: 364
Joined: 12-September 06
Member No.: 22,300
Status:
Location: Scarsdale, NY
Drives: 2006 Hyundai Azera Limited, Sonata LX 6
|
I had the struts replaced prior to the TSB and the parts as stated on the invoice are part #'s 54611-3L041 both left and right. I will be checking in with my service manager who is pretty heads up , in all aspects. I can say that the car handles very well and the clunking sound is gone. Now I have to see what I can do regarding my Sonata, which had the rear struts replaced but still clunks over rough surface, but otherwise handles beautifully, as well as my previous Acura TL's at a fraction of the cost. I do think Hyundai is beginning to wake up to the fact that if they are going head to head with the "big boys" they have to think differently toward the customer and realize that you can't sell and service an Azera, Entourage, Genesis in the same breath as an Accent or entry level Elantra. Hopefully they are getting it right. You also have to be lucky with the dealership and its service department. :amen:
Don
|
|
|
|
|
|
|
|
Sep 17 2007, 04:55 PM
|
Senior
Group: Members
Posts: 311
Joined: 10-August 07
Member No.: 33,753
Status:
Location: Texas, U S
Drives: 2007 Hyundai Azera Limited/Ultimate, 2008 Mitsubishi Eclipse GT, 2003 Honda Accord, 1999 Mitsubishi Diamante
|
QUOTE(dronrs @ Sep 17 2007, 04:17 PM) I had the struts replaced prior to the TSB and the parts as stated on the invoice are part #'s 54611-3L041 both left and right. I will be checking in with my service manager who is pretty heads up , in all aspects. I can say that the car handles very well and the clunking sound is gone. Now I have to see what I can do regarding my Sonata, which had the rear struts replaced but still clunks over rough surface, but otherwise handles beautifully, as well as my previous Acura TL's at a fraction of the cost. I do think Hyundai is beginning to wake up to the fact that if they are going head to head with the "big boys" they have to think differently toward the customer and realize that you can't sell and service an Azera, Entourage, Genesis in the same breath as an Accent or entry level Elantra. Hopefully they are getting it right. You also have to be lucky with the dealership and its service department. :amen:
Don
[right][snapback]108829[/snapback][/right]
It sounds like your service guy knows more than the average bear. I think the problem with dealers service is that most haven't seen many if any Azeras come through the shop yet and are not very familer with them. One dealer service mgr. told me that I was the first customer who wanted computer options programed and that no Azeras have come into the shop for anything serious yet. The sales guy also admitted that they haven't sold very many Azeras yet either. I stopped in at a different local dealer with the intent to have them check out my suspension, adjust headlights, and check a squeek and the guy (service rep) was taking a long look at the car and finally said "whats that?". :blink: I didn't make the appointment.
|
|
|
|
|
|
|
|
Sep 17 2007, 06:18 PM
|
Senior
Group: Members
Posts: 333
Joined: 25-November 06
Member No.: 24,811
Status:
Location: Nokomis, Florida
Drives: 2006 Azera Limited, Premium pkg, built Jun 13, 2006, Aubergine in color, 33,000 miles and counting...
|
From all that I've read in three different forums, the folks who have had their parts replaced with the -41 are pleased with the now-clunkless result, so it would seem that the -40 is the old one and the -41 is the new one.
A few days back I filled out an on-line Hyundai Service Website Feedback Form (which might have been discarded as it wasn't a "website" issue!) and haven't received an acknowledgement. Next might try an e-mail restating the TSB and part # concern to: consumeraffairs@hmausa.com.
|
|
|
|
|
|
|
|
Sep 17 2007, 08:34 PM
|
Senior
Group: Members
Posts: 311
Joined: 10-August 07
Member No.: 33,753
Status:
Location: Texas, U S
Drives: 2007 Hyundai Azera Limited/Ultimate, 2008 Mitsubishi Eclipse GT, 2003 Honda Accord, 1999 Mitsubishi Diamante
|
QUOTE(donrw @ Sep 16 2007, 11:07 PM) Here is my story (I call it The Chimpanzee House Chronicles) concerning my efforts to get the suspension fixed. If you are not interested in reading my full story, please skip to the last paragraph.
campoly
Also, when you have the shocks replaced, please quiz them as to what it is about the shocks that is causing this" knocking sound" per the TSB on some Azeras. I sense that Hyundai is holding back specific info and keeping this issue vague to keep the warranty costs down as exemplified by "SOME AZERAS".
[right][snapback]108660[/snapback][/right]
My research tells me that the TSB that we are getting from the HSA site is merely a summary and not a "full text" TSB. A "full text" TSB would give us a more complete explanation of the problem associated with the TSB. There are a few web sites where full TSBs can be obtained such as nhtsa, and alldata and batauto. Unfortunately, the TSB for the shock replacement is so new that these sites don't even have them listed yet. Here is an interesting read concerning TSBs.
|
|
|
|
|
|
|
|
Sep 17 2007, 09:22 PM
|
Senior
Group: Members
Posts: 364
Joined: 12-September 06
Member No.: 22,300
Status:
Location: Scarsdale, NY
Drives: 2006 Hyundai Azera Limited, Sonata LX 6
|
QUOTE(flyfish1955 @ Sep 17 2007, 10:03 PM) Could you guys that have had the struts replaced with the L041 struts let me know the build date on your Azera's? I'm hearing that prior to 12/05/2005 it's the L040 and after that date the L041. Anyone that can confirm this? I just want to get the right replacement part. My build date is 12/18/2006. I think that is about the first build that has XM.
[right][snapback]108896[/snapback][/right]
I purchased my 06 Azera in Aug. 2006 and it has a build date after Jan. 2006. I don't know, for sure, the exact correlation between build date and part # but as you know I have 3L041 replacements, and they are doing the job. I will check with my SM regarding the apparent confusion with the TSB and report back in due time. :57: Don
|
|
|
|
|
|
|
|
 Sep 18 2007, 12:22 PM
|
Senior
Group: Members
Posts: 311
Joined: 10-August 07
Member No.: 33,753
Status:
Location: Texas, U S
Drives: 2007 Hyundai Azera Limited/Ultimate, 2008 Mitsubishi Eclipse GT, 2003 Honda Accord, 1999 Mitsubishi Diamante
|
QUOTE(boostedfc3s @ Sep 17 2007, 08:12 PM) I "fixed" the TSB for Hyundai with my acrobat professional software. But you didn't get it from me and I didn't do it.......
:whistling: :whistling: :whistling: :grin:
[right][snapback]108880[/snapback][/right]
EEEEK! You've switched the numbers! :unsure: How do you know if they are correct? I asked my service rep to check if the numbers were not juxtaposed on the TSB and he replied in an email today: "I had my parts dept verify with HMA that the updated part # is the correct #." So according to my service guy, the numbers on the original TSB are correct.
This post has been edited by campoly: Sep 18 2007, 12:23 PM
|
|
|
|
|
|
|
|
Sep 19 2007, 04:17 PM
|
Member
Group: Members
Posts: 52
Joined: 7-December 06
Member No.: 25,192
Status:
Location: Hershey, PA
Drives: 2007 Azera Limited, Ultimate,07 Santa Fe Limited AWD
| |
